Shipping & Delivery Policy for Maty’s Fashion House
At Maty’s Fashion House, we strive to ensure your orders are delivered to you in a timely and efficient manner. Please review our Shipping & Delivery Policy below for detailed information about our processes.
1. Shipping Areas
We currently ship to all areas within Bangladesh.
International shipping is not available at this time.
2. Order Processing Time
Orders are processed within 3-5 business days after payment confirmation.
Processing times may be longer during peak seasons, holidays, or promotional periods.
3. Delivery Time
Delivery times depend on your location within Bangladesh:
Dhaka City: 1-3 business days after processing.
Outside Dhaka: 3-7 business days after processing.
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier delays.
4. Shipping Fees
Shipping fees are calculated based on your location and the size/weight of your order.
Free shipping may be available for Coupon Code Holder. Please check our website or promotions for details.
- Inside Dhaka – 80TK
- Outside Dhaka – 150TK
5. Shipping Partners
We partner with reliable courier services, such as Steadfast, Sundarban Courier Service, Pathao Courier, or other trusted delivery providers, to ensure your order reaches you safely.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
You can use this tracking number to monitor the status of your delivery on the courier’s website.
7. Delivery Issues
Incorrect Address: Please ensure your shipping address is accurate. Maty’s Fashion House is not responsible for orders shipped to incorrect addresses provided by the customer.
Failed Delivery Attempts: If the courier is unable to deliver your order due to an incorrect address or unavailability, the package will be returned to us. Additional shipping fees may apply for re-delivery.
Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at [Insert contact information]. We will work with the courier to resolve the issue.
8. Contact Us
If you have any questions or concerns about your order’s shipping or delivery, please contact us at:
Email: support@matysfashionhouse.com
Phone: 0 1603-443482
Address: Jatra Bari, Dhaka, Bangladesh
Thank you for choosing Maty’s Fashion House! We appreciate your trust and look forward to serving you.
Last Updated: 16 Feb 2025