Return and Refund Policy

Return & Refund Policy for Maty’s Fashion House

At Maty’s Fashion House, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process. Please review our policy below for details.

1. Eligibility for Returns

  • You may return items within 7 days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused and in its original condition.

    • In the original packaging with all tags attached.

    • Accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been worn, washed, or altered.

  • Sale or discounted items (unless defective).

  • Items without the original tags or packaging.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@matysfashionhouse.com or call us at 0 1603-443482 within 7 days of receiving your order. Provide your order number and reason for the return.

  2. Return Approval: We will review your request and provide instructions on how to return the item.

  3. Ship the Item: Pack the item securely in its original packaging and ship it to our address:
    Maty’s Fashion House
    78 B Road No. 04 Bibir Bagicha, AC Golly, Jatrabari

  4. Return Shipping Cost: The customer is responsible for return shipping fees unless the item is defective or incorrect.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days and issued to your original payment method.

  • Refunds may take additional time to appear in your account, depending on your bank or payment provider.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and provide a full refund or replacement.

6. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

  • Email: support@matysfashionhouse.com

  • Phone: 0 1603-443482

  • Address: 78 B Road No. 04 Bibir Bagicha, AC Golly, Jatrabari

Thank you for shopping at Maty’s Fashion House! We value your satisfaction and are here to assist you with any concerns.

Last Updated: 16 Feb 2025

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