FAQ - Maty's Fashion House

Frequently Asked Questions (FAQ) for Maty’s Fashion House

Here are answers to some of the most common questions about shopping at Maty’s Fashion House. If you don’t find the information you’re looking for, feel free to contact us!

General Questions

What does Maty's Fashion House sell?

We specialize in women’s dresses, offering a wide range of styles, sizes, and designs to suit every occasion.

Where is Maty's Fashion House located?

Our store is based in Jatra Bari, Dhaka, Bangladesh. We operate primarily online, serving customers across Bangladesh.

How can I contact Maty's Fashion House?

You can reach us via:

Email: info@matysfashionhouse.com
Phone: 0 1603-443482
Address: 78 B Road No. 04 Bibir Bagicha, AC Golly, Jatrabari

Ordering & Payment

How do I place an order?

Visit our website, browse our collection, and add your desired items to the cart.
Proceed to checkout, enter your shipping details, and complete the payment.

What payment methods do you accept?

We accept payments through:

bKash
Nagad
Cash on Delivery

Is Cash on Delivery (COD) available?

Yes, COD is available for all orders.

Shipping & Delivery

How long does it take to process and ship my order?

Orders are processed within 3-5 business days and delivered within:

Dhaka City: 1-3 business days.
Outside Dhaka: 3-7 business days.

Do you ship internationally?

No, we currently only ship within Bangladesh.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your order on the courier’s website.

Returns & Refunds

What is your return policy?

You may return items within 7 days of delivery, provided they are unused, in their original condition, and with all tags attached.
Sale or discounted items are non-returnable unless defective.
Read More about return policy

How do I initiate a return?

Contact us at info@matysfashionhouse.com or 0 1603-443482 to request a return. We will provide instructions on how to proceed.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. More Details

Account & Login

How do I create an account?

Click on the “Sign Up” or “Register” button on our website and provide the required information.

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.

Can I update my account information?

Yes, you can update your personal details, shipping address, and password in the “My Account” section after logging in.

Product & Sizing

What sizes are available?

We offer a range of sizes to fit different body types. Please refer to the size chart on each product page for guidance.

What if the product I want is out of stock?

If an item is out of stock, you will be notified during checkout. You can sign up for notifications to be alerted when the item is back in stock.

Are your products authentic?

Yes, all our products are 100% authentic and sourced from trusted suppliers.